![]() After left-clicking the account, it should be selected and give you an option to open the account as pictured below. ![]() Note: Because there will be many service accounts in the Office 365 system, please type in the display name as accurately as possible to ensure you can easily find the correct service account. Please type in the display name (or the email address) for the service account to find it in the GAL. This will give you a window to search for the account mailbox you are trying to open.After logging in, select your profile picture in the top right, pictured below, to get the dropdown menu and choose open another mailbox:.Login to Outlook on the web with the account which has full mailbox permissions to the service account.To access a service account via the 'Open Another Mailbox' feature in Outlook on the web, the account you are logging in with must have full mailbox permissions to the service account.
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